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Refunds & Policies

 

REFUND – RETURN – REPAIR POLICY

This is the refund, return and repair policy of Dictation World Pty Ltd and applies to every purchase.

 

CHANGE OF MIND

Please choose carefully as refunds are not provided when you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.

We recommend you carefully preview all orders before adding them to your cart and proceeding with your order.

 

REFUNDS

 

Refunds will only be made by Dictation World Pty Ltd via the method you have used to make your online purchase.

Refunds are only accepted if goods are DOA.

Refunds are only accepted strictly within 7 days of the date of purchase.

Refunds will not be issued for user error.

 

REPAIR POLICY

 

Goods returned for repair will be assessed and repaired within a reasonable time and you may be provided with an indicative repair time.

This may vary due to reasons beyond ours or the repairer’s reasonable control, such as parts, labour and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, where goods are assessed to have been damaged misused or damaged due to accident.

In some circumstances, goods presented for repair maybe replaced by refurbished goods of the same type rather than being repaired, refurbished parts maybe used to repair the goods.

 

DELIVERY CHARGES
 
Any shipping cost from returns of goods to Dictation World Pty Ltd will be at the purchaser’s expense.
 
All purchases to be delivered in Sydney Metropolitan and outer suburbs will be a flat courier fee.
 

DELIVERY
 
Deliveries within Sydney metro will be by courier or standard post. If the address is unattended for delivery a card will be left for you the customer to contact Go Logistics or Australia Post.
 
Interstate deliveries by courier or Australia Post (standard delivery). Express delivery available at a small additional cost.
 
Please note Dictation World will not take responsibility for loss of goods – Insurance is available at the customer’s cost.
 

Thank you!

For as long as I can remember, the prompt service and assistance provided to us by Dictation World with any enquiries and/or problems we have ever experienced with any model of dictation hardware, is next to none.

Hong Vu
Facilities Co-Ordinator / Legal Secretary
Rankin Ellison

digital dictation system
5.0
2019-09-26T11:23:30+11:00

Hong Vu
Facilities Co-Ordinator / Legal Secretary
Rankin Ellison

For as long as I can remember, the prompt service and assistance provided to us by Dictation World with any enquiries and/or problems we have ever experienced with any model of dictation hardware, is next to none.

Customer for over 10 years

We have been customers of Dictation World for over 10 years and have always been provided with an excellent service.

Antoinette and Bill have managed our dictation and transcription hardware and software requirements and have always been on hand to suggest the best devices and tell us of any special offers when available.

Ruth Sullivan
Practice Manager
Central Sydney Cardiology

digital dictation system
5.0
2019-09-26T11:25:40+11:00

Ruth Sullivan
Practice Manager
Central Sydney Cardiology

We have been customers of Dictation World for over 10 years and have always been provided with an excellent service. Antoinette and Bill have managed our dictation and transcription hardware and software requirements and have always been on hand to suggest the best devices and tell us of any special offers when available.

Highly recommended

Bill and Antoinette always go over and above to help out and source out any equipment requirements with prompt, friendly and efficient service. I would highly recommend the services of Dictation World – thank you for your continuing help and support.

Rita Satchell
Administration Manager
Western Imaging Group

digital dictation system
5.0
2019-09-26T12:02:08+11:00

Rita Satchell
Administration Manager
Western Imaging Group

Bill and Antoinette always go over and above to help out and source out any equipment requirements with prompt, friendly and efficient service. I would highly recommend the services of Dictation World – thank you for your continuing help and support.

Thanks so much for your help!

Thanks so much for your help with our crisis earlier this week. I have installed the new version of the DSS player (v7) and used the serial number as per our purchase and it works with the 4000 dictaphone!!! The typist even thinks this new version makes Dr’s voice better!

Tim Hughes
Practice Manager for A/Prof Gianoutsos

digital dictation system
5.0
2019-09-26T11:22:35+11:00

Tim Hughes
Practice Manager for A/Prof Gianoutsos

Thanks so much for your help with our crisis earlier this week. I have installed the new version of the DSS player (v7) and used the serial number as per our purchase and it works with the 4000 dictaphone!!! The typist even thinks this new version makes Dr’s voice better!
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